Frequently asked questions:
How do I place an order at Lablaab.com?
Placing an order at lablaab.com really couldn’t be easier, no registration or account creation is required, simply add products you want to cart and press the check out button. We only require information that helps us get you your products fast and hassle-free!
How do I know if a product is in stock?
Unlike many eCommerce sites, we only sell products that we physically have ready for you in our Warehouse and Store. If you see a product is in backorder condition that means we have the trade route to get you the items asap. you can always contact our team on WhatsApp for confirmation on quantity orders and time for delivery of backorders, If the product is not in backorder condition you can walk in and grab your item or just stay home and wait for our quick delivery service.
Can I place an order over the phone or WhatsApp?
At the moment you can only place orders online. However, our team works super hard to make the process simple and easy by assisting you on Whatsapp or through the phone!
What if I change my mind after the order has been placed?
We all change our minds from time to time. If you change your mind about a product after you’ve placed your order, simply get in touch with our customer service team and they’ll take it from there.
Can I completely cancel my order?
If you decide to cancel your order, please contact us as soon as possible. Your order can only be canceled before it is prepared for shipping or collection.
Will I receive confirmation that my order has been successfully placed?
Of course! We make sure we keep you fully informed throughout the ordering process. As soon as your order has been processed, we’ll send you an email confirming all the order details. Once items are ready to be shipped you will receive an email stating the order is complete, which means the order is packed and ready to be handed to the shipping company.
Why do you need my details when I make an order?
We value your privacy and we’ll never ask for any information from you unless it is absolutely essential. The information we take from you during the registration and purchase process ensures that we can deliver your order to you quickly, efficiently, and accurately. You can rest assured that we never store any sensitive information on our systems – that’s a promise!